Service and Support

Service Operations
As a business and individually, we have many years experience in servicing and supporting commercial groundscare equipment. We only service equipment for which we are agents. This total focus gives us a better understanding of our customers specialist needs. It also eradicates delays to our customer base caused by us working on equipment that we don’t choose to represent in our day-to-day business.

Communication & Support
Experience has led to the establishment of our direct telephone hotlines to enable instant customer access to our service and parts operations. Central control minimises delays in responding to our customer needs. Our vehicles are monitored for workload progress via the internet to ensure efficient routing to the next job. A ‘next day’ (latest) call out response is our monitored target

The Power of the Network
Local support is also enhanced through our network of Authorised Service Centre’s. Our approved, independent service partners, are well equipped to provide additional choice and local responsiveness to our main service location in Uckfield, East Sussex. No other supplier can offer the breadth, depth and choice of factory supported service personnel.

Training Services
We offer a wide range of education and training support to users of our equipment ranges.

Operator Training
Operator Training is designed to provide operators with detailed information on the product they are using; its safe use and daily maintenance requirements. This will create a safer and more informed environment for the operator and maximise machine performance too.

Technician Training
Our technical training workshops have been running for many years and continue to be well supported. They provide technical personnel with a deeper insight into repairs, diagnostics and servicing of groundscare machinery. Courses are also available ‘on demand’, throughout the year, based in our main workshop.